1. Introduction

Min15x ("we," "our," or "us") is a growth systems consulting practice operated by Muhammad Burhan Mujahid, based in Lahore, Pakistan. We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://min15x.com (the "Site") or engage with our services. It applies to all visitors, clients, and users of our platform.

If you do not agree with the terms of this policy, please do not access the Site or use our services.

2. Information We Collect

We collect information you voluntarily provide and information automatically collected when you use the Site.

2.1 Information You Provide

When you use our contact form, request an assessment, use our interactive tools (including the Bottleneck Score, ROI Calculator, and other diagnostics), or otherwise engage with us, you may provide:

  • Identity Data: Full name, business name, job title.
  • Contact Data: Email address, phone number, mailing address.
  • Business Data: Information about your business operations, workflows, challenges, and goals shared during assessments or consultations.
  • Communications: Records of your correspondence with us, including emails, call notes, and messages.

2.2 Information Collected Automatically

When you access the Site, we may automatically collect:

  • Usage Data: Pages visited, time spent on pages, links clicked, tools used, and interaction patterns.
  • Device Data: IP address, browser type and version, operating system, device type, and screen resolution.
  • Analytics Data: Aggregated, anonymized data about Site traffic and user behaviour via Google Analytics and Firebase Analytics.
  • Tool Output Data: Results generated by our interactive tools (scores, calculations, assessments) — stored only with your consent and linked to your identity if you choose to provide it.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services: Deliver assessments, consultations, agent builds, and ongoing partnerships; personalize your experience; develop new offerings.
  • To communicate with you: Respond to inquiries, send proposals, deliver assessment reports, provide service updates, and share relevant resources.
  • To analyse and optimise: Understand how visitors use the Site, improve tool accuracy, identify content gaps, and enhance user experience.
  • To market our services: Send occasional communications about our services, tools, and resources (only with your consent, where required by law). You may opt out at any time.
  • To comply with legal obligations: Maintain records as required by applicable laws and regulations in Pakistan and other jurisdictions where our clients are based.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following lawful bases:

  • Consent: Where you have provided explicit consent (e.g., submitting a contact form, opting into marketing).
  • Contractual necessity: Where processing is necessary to fulfil a service engagement or respond to a pre-contractual request.
  • Legitimate interests: Where processing is necessary for our legitimate business interests (e.g., improving our services, analytics, fraud prevention), provided your rights do not override those interests.
  • Legal obligation: Where processing is required to comply with applicable laws.

5. Data Sharing & Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service providers: With trusted third parties who assist us in operating our website and delivering services (e.g., Google Forms for contact submissions, Firebase for hosting, Google Analytics for analytics). These providers are contractually bound to protect your data and use it only for the purposes we specify.
  • Legal requirements: If required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our business, with prior notice to you.
  • With your consent: For any other purpose disclosed to you at the time of collection, with your explicit consent.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

  • Contact form submissions: Retained for the duration of our relationship plus 12 months for follow-up purposes.
  • Client engagement data: Retained for the duration of the engagement plus 3 years for legal and business continuity purposes.
  • Analytics data: Retained in aggregated, anonymized form indefinitely for trend analysis. Individual-level data retained for 26 months.
  • Communications: Retained for the duration of our relationship.

When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure ("right to be forgotten"): Request deletion of your personal data, subject to certain exceptions.
  • Right to restrict processing: Request that we restrict the processing of your data in certain circumstances.
  • Right to data portability: Request a structured, machine-readable copy of your data.
  • Right to object: Object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
  • Right to complain: Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at burhanmujahid552@gmail.com. We will respond within 30 days.

8. Cookies & Tracking Technologies

The Site uses cookies and similar tracking technologies to enhance user experience, analyse traffic, and improve our services.

8.1 Types of Cookies We Use

  • Essential cookies: Required for the Site to function (e.g., Firebase Hosting session management). These cannot be disabled.
  • Analytics cookies: Used to understand how visitors interact with the Site (e.g., Google Analytics). These collect anonymized, aggregated data.
  • Functional cookies: Used to remember your preferences and tool inputs during a session.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. Disabling certain cookies may affect the functionality of interactive tools on the Site. We do not use cookies for advertising or tracking across third-party sites.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit (TLS 1.3) for all Site communications.
  • Secure hosting on Google Firebase with SOC 2-compliant infrastructure.
  • Strict access controls to client data, limited to personnel with a legitimate need.
  • Regular security assessments and updates.

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including Pakistan (where we are based) and the United States (where our hosting and analytics providers are located).

When we transfer data from the EEA, UK, or other jurisdictions with data protection laws, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required, and data processing agreements with our service providers.

11. Children's Privacy

The Site and our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.

12. Third-Party Links

The Site may contain links to third-party websites, tools, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated by updating the "Last updated" date at the top of this page and, where appropriate, via email or a prominent notice on the Site.

We encourage you to review this policy periodically.

14. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: burhanmujahid552@gmail.com
Phone / WhatsApp: +92 320 641 6619
Location: Lahore, Pakistan

For data protection matters, you may also reach out to us via our contact page.